Terms & Conditions

Take a look at our terms and conditions. If you have any questions don’t hestiate to get in touch with us

This document comprises the Terms of Use Agreement, hereinafter referred to as the “Agreement”, and constitutes a legally binding Agreement between you, (“You”) the visitor to our site or any person or entity who uses our services, hereinafter referred to as the “Site”, and Wellington Companies, LLC, hereafter referred to as “GoldPaq™”, the limited liability company that serves as the owner and operator of this site and provider of the services offered by this site and the site’s underlying business and commercial activities.

As a condition precedent to you being able to use any of the tools, functions and services provided to you by this site, you must read and agree to be bound by each and every one of the terms and conditions contained in this Agreement. Should you access any component of this site, or use any tools, functions or services that this site offers, view any text or graphics published on this site, or use any of our services, including services not available directly from our site, request a “GoldPaq™” from us via either placing an on-line order or by telephoning us to make that request, any of such activities on your part means expressly that you have read this Agreement and agree to be bound by the terms and conditions contained herein. Should you not agree to be bound by each and every term and condition contained in this Agreement you must leave this Site at once and you may engage in any business activity with us nor contact us to obtain any information.

The GoldPaq MaxCash 110% Guarantee
Our #1 concern is your complete satisfaction when you sell gold, silver or platinum. If for any reason you are not satisfied with your payment, simply return it within 10 days and we will send back your items at our cost. If you have a prior itemized written offer to sell your scrap or broken jewelry from a national gold recycling firm, send a copy to us. We will match the difference plus 10% - that’s our MaxCash 110% Guarantee.

General Rules Regarding Site Usage
Site visitors may not:

Violate the law of any jurisdiction while visiting our site or using any tool or service that we provide.
Conduct any activity that is harmful or detrimental to our site as solely determined by us.

You must be of adult age in your jurisdiction to use our services and at least 18 years of age in order to conduct business with GoldPaq.com and Wellington Companies, LLC. Each customer must be the lawful owner of an item sent and may not be acting as an agent or representative of any third party item owner. GoldPaq™ may, in our sole discretion, request that you provide documentation that you are the owner of the items sent. In our sole discretion, certain agency relationships, such as those regarding probate matters, may be allowed but must be pre-cleared by contacting us and providing all requested legal documentation.

We may post rules, guidelines or policies. Upon the posting of such materials, they immediately become incorporated by reference into this Agreement as if fully set forth herein.

We have published a privacy policy. The privacy policy is hereby incorporated by reference into this Agreement as if fully set forth herein.

Conducting Transactions with GoldPaq™

Customer Losses
We provide each customer with specific instructions and shipping procedures regarding how each customer must send their items to us. In the event that the customer strictly follows these instructions and shipping procedures, then GoldPaq™ will guarantee the value of the items as set forth in our instructions and shipping procedures and instructions and the terms and conditions provided herein. Any losses that occur in conjunction with the customer failing to use the provided GoldPaq™ shipping material, or any mailed package, item, letter, package, envelope or other shipping container that appears to have been opened, damaged, or tampered with shall void this guarantee and any such mailed item may be, in our sole discretion, rejected and returned to the sender without being opened or accepted by us and GoldPaq™ shall have no liability to the Customer in such matters and the Customer agrees to hold GoldPaq™ harmless and to indemnify GoldPaq™ against any resulting losses or damages.

Claim Period and Related Restrictions
All claims must be submitted within thirty (30) days of the date of loss and must be submitted on the supplied GoldPaq™ claim form, which is available upon the request of the Customer. Each claim form must be completely and accurately completed and filed with GoldPaq™ within the thirty day claim period, complete with all required documentation as set forth herein and as requested by the GoldPaq™ claims representative or the claim will be summarily rejected by GoldPaq™. No claim may be submitted until thirty days has elapsed from the date you mailed your GoldPaq™ to us in order for us to ensure that your package has had sufficient time to arrive to our offices.

Limitation of Liability
Subject to the terms and conditions set forth herein, GoldPaq™ will be liable only for the least amount as established by one of the following three appraisal methodologies:

A. GoldPaq™ will pay the liquidation value as established by GoldPaq’s™ professional evaluation of the value of the total contents loss.
B. GoldPaq™ will pay the one third (1/3) of the appraised value of the contents according to a “Certified Appraisal” which has to have been submitted by the customer to GoldPaq™ prior to the shipping of the item(s) to GoldPaq™. A “certified appraisal” means a written appraisal issued by one of the following professionals: A Registered Jeweler, a Certified Gemologist, a Certified Gemologist Appraiser, or a Independent Certified Gemologist Appraiser.
C. The sum of One Hundred Dollars ($100.00 USD)

Consequently, the customer understands and agrees that GoldPaq’s™ liability is limited to this sum. The customer agrees to hold GoldPaq™ harmless and to indemnify GoldPaq™ regarding any other losses or damages, including any incidental, indirect, special, consequential, punitive damages, or loss of profit or opportunity; claims, demands, or actions for any subrogation claim brought by Customer’s insurance carrier, and, by submitting an item to GoldPaq™ and Customer expressly and specifically waives any such subrogation claim on his or her behalf as well as on the behalf of his or her insurance carrier.

By submitting the item, the customer explicitly and expressly accepts this limitation of liability. Customer is free to insure the items sent to GoldPaq™ for any amount that the customer wishes. GoldPaq™, however, will purchase insurance for returned items in the manner and at the amount as set forth herein regardless of the amount of insurance purchased by the Customer regarding items set to GoldPaq™.

Return Insurance Liabilities
Customers offering merchandise for sale to GoldPaq™ (and sending the same to GoldPaq™ for evaluation regarding potential purchase by GoldPaq™) understand and expressly agree that they will be offered the fair market wholesale value as established by GoldPaq™ for such items. If an item is returned to a Customer, GoldPaq™ will insure the item for no more than twice the amount offered as the purchase amount by GoldPaq™ regardless of what it was insured for when mailed by the Customer to GoldPaq™. Customer agrees to waive any losses not covered by the amount of insurance purchased accordingly by GoldPaq™. GoldPaq™ shall, in its sole discretion, choose the return carrier, insurance provider and receipt verification method for each such transaction. In the event the items returned to the Customer are lost, the customer’s sole remedy is to seek reimbursement via the insurance carrier and such losses and claims are subject to the terms and conditions of the insurance carrier and the policy purchased by GoldPaq™ on the customer’s behalf.

Customer’s Oral Acceptance of GoldPaq™ Offer to Purchase is Binding upon Customer
Once GoldPaq™ has received and evaluated the item(s) sent by customer, GoldPaq™ may make an offer to purchase the item(s). The offer to purchase may be made via telephone call, email or standard surface mail. Customer may accept the offer via the telephone and in which case, a binding oral contract has been established between the buyer (GoldPaq™) and the seller (customer). The customer may also accept the offer via email if such is requested by GoldPaq™. GoldPaq™ will then issue the agreed upon payment within twenty four (24) hours and the items become legally the property of GoldPaq™ upon the issuance of the payment. Payment may be made via check or wire transfer, as explained herein. If the customer does not accept the offer, the item(s) shall be returned as set forth herein. GoldPaq™ will hold the item(s) for a period of ten (10) days after we send a payment by check only. If the customer requests the item(s) to be returned before the ten day period elapses, GoldPaq™ will return the items upon our receipt of the funds we have paid. We will return all items immediately by insured return mail. In the event that the customer fails to return our payment within ten (10) days of our request, then the customer shall waive his rights hereunder and the items shall become the sole property of GoldPaq™ and shall not be returned.

QuickCash Terms and Method of Providing Payment to Customer
By utilizing GoldPaq’s™ QuickCash program, the Customer agrees that any and all items sent to GoldPaq™ shall become the immediate property of GoldPaq™ after the purchase amount is wired by GoldPaq™ to the Customer’s designated bank account. It is the customer’s sole responsibility to provide GoldPaq™ with the following information so that the wire transfer may be made:
Full name of account
Bank and branch
Routing number
Account number
SWF code
And any and all other information needed to affect the wire transfer to the client’s account. Customer shall be charged by GoldPaq™ the fee of $4.99 for the wire transfer. The client’s bank may also charge a wire fee. In the event that the payment being wired is $200 USD or greater, GoldPaq™ will waive the $4.99 fee however, the client’s bank may still impose their own wire transfer fee. The customer does not have a ten day grace period as set forth herein regarding any items paid for by GoldPaq™ via wire transfer to the customer’s designated account.

Disclaimer of Warranty
We issue no warranty whatsoever and do not make any representations or warranties regarding the availability, suitability, reliability, merchantability, non-infringement, capability, usefulness or fitness for any general or particular purpose of the site, or the tools, products or services herein supplied or sold or regarding the characteristics of services provided by or through the site, or regarding the timeliness, accuracy or usefulness of information obtained from or through the site. The site and all content contained via the site is provided to you “As Is, Where Is”, without any warranty of any kind, express or implied.

Intellectual Property Provisions
All content provided within or via this site is protected by various U.S. and international copyright laws, patent laws, trademark regulations and laws, and various intellectual property laws and international treaties and agreements. No intellectual property of any nature contained within or via this Site may be copied, published, or broadcast in any way without the written permission of the content owner. The content of this Site may not be “framed” or “mirrored”. All trademarks presented on or via this Site are owned by their respective owners and may not be used by you in any way.

Limitation of Liability
We are not responsible for any damages arising from your use of this Site, or any tools, functions or services that this Site provides to you, whether the cause of action be based on tort, breach of contract, or any other legal theory, including punitive, actual, indirect, incidental or consequential damages of any nature or due to any cause of any nature. You agree to hold us harmless from any loss or harm of any nature due to your usage of this Site or any tool, product or service that we provide to you, whether directly or indirectly.

Jurisdiction
This Agreement, including all Disclaimers, will be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania, excluding that body of laws known as choice of law or conflict of laws. Subject to the provisions of this Section all disputes, controversies or claims arising out of or relating to this Agreement will be resolved through mandatory binding arbitration conducted in Philadelphia, PA, before J.A.M.S./ENDISPUTE or its successor (”JAMS”) pursuant to the United States Arbitration Act, 9 U.S.C. Section 1, et seq. (the “Act”); and the terms and conditions of this Agreement. The arbitration will be conducted in accordance with the provisions of J.A.M.S.’s Streamlined Arbitration Rules and Procedures in effect at the time of filing of the demand for arbitration (the “JAMS Rules”), subject to the provisions of this Section. The terms set forth in this Agreement will control in the event of any inconsistency between such terms and the JAMS Rules. The parties will cooperate with JAMS and with each other in promptly selecting a single arbitrator from JAMS’s panel of neutrals. If the parties fail to so select an arbitrator within thirty (30) days following the date of either party’s notice of demand to conduct arbitration, then JAMS will appoint an arbitrator in accordance with the JAMS Rules. The award of the arbitrator will be in writing and will set forth findings of fact and conclusions of law. Judgment on the arbitrator’s award will be final and binding upon the parties and may be entered in any court having jurisdiction thereof. If for any reason JAMS or its successor no longer is in business, then the arbitration shall be conducted in accordance with the commercial arbitration rules of the American Arbitration Association. The arbitrator’s fees will be shared equally by the parties and each party will bear its own costs and attorneys’ fees. All papers, documents, or evidence, whether written or oral, filed with or presented in connection with the arbitration proceeding will be deemed by the parties and by the arbitrator to be confidential information of both parties. The arbitrator chosen in accordance with these provisions will not have the power to alter, amend or otherwise affect the terms of these arbitration provisions or the provisions of this Agreement. Notwithstanding the foregoing, nothing in this Section shall prevent either party from applying for and obtaining from a court a temporary restraining order and / or other injunctive relief. Customer agrees that he / she must file their action with J.A.M.S. within one year of the date of customer’s loss, regardless of the statute of limitations as set forth by the State of Pennsylvania or the customer’s own state of residence, or such claim will be waived. Customer also agrees and understands that the maximum claim that may be made by the Customer, regardless of the nature of the loss or potential causes of action, is limited to a maximum of one hundred dollars, including costs, fees and attorney’s fees.

Foreign Usage
We make no representation that the usage of this site, or the content provided herein, will not violate the laws of your local jurisdiction. You are responsible for the laws of your jurisdiction, especially if you are accessing this site from outside the United States of America (U.S.A.).

General Information
This site may contain typographical errors or mistakes, and we disclaim any responsibility for such errors and you agree to hold us harmless from any legal responsibility for such errors.

We may revise or modify any portion of this Agreement at any time without notice to you. You must read this Agreement each time you visit our site or use any tool or service that we provide to you via this site or elsewhere. Any usage of this site or tools, functions or services that we provide you means that you have read the most current version of this Agreement and you agree to be bound by the terms and conditions of the latest version of this Agreement.

Notice
Notices to you may be issued via electronic mail or by surface mail, at our sole selection.

Force Majeure
GoldPaq™ shall not be liable for any delay or failure in performance due to Force Majeure, which shall mean acts of God, earthquake, labor disputes, changes in law, regulation or government policy, riots, war, fire, flood, insurrection, sabotage, embargo, epidemics, acts or omissions of vendors or suppliers, transportation difficulties, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed. We are not responsible for server downtime under any circumstances.

Intellectual Property Notices
You agree that you have been suitably noticed of any trademark, trade dress, service mark, copyright, patent or any other intellectual property rights or property rights of any nature and any violation by you of any such property rights is fairly deemed to be “willful” in nature.

All product names, marks, logos, symbols, and company names are the property of their respective owners and subject to the protection of State, Federal and International laws and regulations.

Contacting Us

Please contact us by email at:
support@goldpaq.com

Or by surface mail:
Wellington Companies, LLC
16192 Coastal Highway
Lewes, DE 19958